CLAIMS
Fast, Reliable Claims Support
No matter what your client is going through, our expert claims team is here to help — ready to respond with speed, care, and confidence.
We’re Here When Your Clients Need Us Most
At Green Shield Risk Solutions, we believe filing a claim should be simple, clear, and stress-free — especially during life’s most difficult moments. We work exclusively through licensed retail agents and empower you — the agent — to remain the central point of support for your client throughout the process.
For Policyholders:
To report a claim, please contact your agent directly. They will help guide you through the next steps.
For Agents:
If you're appointed with Green Shield and have questions about filing a claim, please email our team.
Policyholders:
How to Report a Claim
STEP 1:
Contact Your Agent
Your agent is your trusted first step. They’ll help assess the situation, collect important details, and guide you through starting the claim process with confidence.
STEP 2:
We’ll Take It From There
Once submitted, we work with a top-tier third-party administrator to handle your claim quickly and fairly. You’ll get confirmation and be introduced to your dedicated adjuster.
STEP 3:
Ongoing Support
From start to finish, we ensure clear communication. Both you and your agent will stay informed at every stage, with updates and guidance until the claim is resolved.
Need Help or Have Questions?
If you are a policyholder, please contact your agent directly for claim-related inquiries. If you’re appointed with Green Shield and have questions about filing a claim, contact our team via email.